Experience
July 2025 — Present
MBA Candidate
USC Marshall School of Business
Focusing on product strategy and innovation at the intersection of health tech and business. Active member of Blockchain@USC, exploring emerging technologies and their applications in healthcare and finance.
AVP of Tech Graduate International Student Club, fostering community and professional development for international students pursuing careers in technology.
Jan 2024 — July 2025
Product Manager
Royal Bank of Canada
Led three major digital transformation initiatives that consolidated fragmented insurance platforms serving thousands of advisors. Built a unified Salesforce platform that reduced application processing time by 50% (2 hours to 1 hour), driving a 25% growth in applications from brokerage advisors.
Modernized legacy illustration software for 2,500 advisors by developing a strategic vendor partnership framework that balanced security, compliance, and IP protection. Designed cross-departmental widget architecture that resolved Banking-Insurance collaboration bottlenecks and enabled independent team iteration while maintaining seamless user experience.
Mar 2021 — Dec 2023
Senior Product Designer
Guusto (Employee recognition platform)
Led the redesign of the recognition platform's core web and app experiences, contributing to its recognition as the #1 highest-rated solution in the employee recognition space by G2 and Capterra.
Built and scaled a modular design system in Figma, partnering with engineering to implement components in Storybook and reducing design-to-dev handoff time by 40%.
Mar 2018 — Feb 2021
Product Designer
Alphafox Media (Design agency)
Transitioned from healthcare to tech, leading the design of a proof-of-concept mobile app to improve medication adherence in young adults with chronic disease, using user research and behavioral psychology insights to build gamification, community, and peer-support features that addressed motivation barriers.
Synthesized complex medical research into digestible visual platforms such as diagrams, patient experience maps, and visual frameworks, enabling clients like Servier, GSK, and Sanofi to communicate insights clearly and engage with stakeholders.
Nov 2016 — Feb 2018
Pharmacist
O.A.U Teaching Hospital
Provided medication therapy management and counseling for 40+ patients weekly across internal medicine and infectious disease units, improving safety, adherence, and treatment outcomes through tailored education and close collaboration with physicians.
Analyzed medication adherence data to uncover missed-dose patterns, driving targeted interventions that increased compliance.
